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Leadership has been called what?
A trait, a behavior, a skill, a talent, a characteristic, and an art.  P.  31
Supervising
Act of directing, overseeing, or controlling the activities and behavior of employees who are assigned to a particular supervisor.  P. 32
Managing
Act of controlling, monitoring or directing a project, program, situation, or organization through the use of authority, discipline or persuasion.  P. 32
Leading
Act of controlling, directing, conducting, guiding and administering through the use of personal behavioral traits or personality characteristics that motivate employees to the successful completion of an organization’s goals.  P. 32
Basic leadership style
  • Autocratic- the leader tells subordinates what to do and how to do it with little or no input from them. 
  • Democratic- The leader includes employees in the decision-making process and allows them to work with the least amount of supervision necessary.
  • Laissez-faire- In French, it literally means to allow to do, the leader leaves the employees to make all the decisions and does not supervise them at all.
P. 34
The following situational factors determine the leadership style that results in the achievement of goals and objectives:
  • Subordinate
  • Environmental
  • Directive
  • Supportive
  • Participative
  • Achievement-oriented
P. 38
Basic leadership model
The basic leadership model is based on the theory that divides leaders into three categories.
  1. Autocratic
  2. Democratic
  3. Laisse-faire
P. 41
Balanced leaders lead how?
By example.  Company officers will never ask subordinates to do anything that they themselves have not done or would not do.  The examples set by the company officer and all fire officers, must be ethical and based on values, beliefs, and morals of the organization and society.  P. 41  
Maturity refers to what?
Competence, commitment, technical ability, and willingness of subordinate to do the task.  P. 42
Four levels of readieness:
  • Telling- uses autocratic approach
  • Selling- uses refined autocratic approach that involves convincing members that the task is appropriate and justified
  • Participating- relies on input from members in determining how the task should be accomplished
  • Delegating- uses limits set by leader and allows members to determine how the task will be accomplished
P. 43
Social change model
Developed by members of the higher education community in the 1990s and based on therories like principla centered leadership, the social change model is regarded by some as the leadership model for the future.  P. 43
Social change model critical values
  1. Individual
    1. Consciousness of self and others
    2. Congruence
    3. Commitment
  2. Group
    1. Common purpose
    2. Collaboration
    3. Controversy with civility
  3. Community/ society
    1. Citizenship
P. 44
First line supervisors have the following challenges:
  • Establishing priorities
  • Anticipating problems
  • Establishing and communicating goals and objectives
  • Involving employees in the process of establishing goals and objectives
  • Creating an effective team from the unit by fostering a positive environment through the use of sound leadership, team development, and management techniques
  • Creating job interest within a unit by motivating group members through dedication, positive attitude, commitment, and perseverance; accomplished through empowering, rewarding, coaching, mentoring, and celebrating accomplishments
P. 56
Define workgroup
Groupings of people with the common purpose of completing specific objectives within the organization.  P. 60
Define team building
Process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group. P. 60
Define coaching
Informal process of giving motivational directions, positive reinforcement and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances.  P. 63
Define counseling
Formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance.  P. 63
Define mentoring
Process used to prepare capable individuals for advancement within the organization through the direction of a positive role model.  P. 63
Company officers lead by example and must do what?
Adhere to a standard of ethical, moral, and legal behavior that motivates subordinates to do the same.  P. 68
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