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The science of human behavior
psychology
The modern definition of psychology is that it is the study of human what
behavior
Crying is what
an external response to an emotion
“Emovere”, the Latin root of the word “Emotion”, means what
to move out or stir up
The common name for a strong irrational fear that is difficult to eliminate
Phobia
Form of behavior that illustrates “regression” by an adult
Throwing a temper tantrum
Usually the best way to meet our problems
attack them directly
Three objectives of psychology
to help people learn more effectively, to make better adjustments to life situations, and to understand why people do the things they do
Grief is best relieved by what
expressing it outwardly by crying
During grief a person may experience what
Fear and depression, anger and resentment, and weakness and loneliness
A realistic attitude toward death
can best be developed in early childhood
The study of death
thanatology
John, age five, began using “baby-talk” and bedwetting after the birth of a baby brother. What defense mechanism was he using
regression
List three self concept factors that would affect the ability of the funeral director to effectively communicate with his clientele
attitudes, thoughts, physical appearances
In his service to the public, the funeral director must always be conscious of the basic what which consistently maintains and improves his ability to communicate with the community
trust
The two most common forms of communication
verbal and non-verbal
The least likely reaction following a SIDS death
Acceptance
Anticipatory grief allows what
the grief work to be shortened
List three of the normal reactions in Lindemann’s symptomatology of normal grief
sensations of somatic distress, preoccupations with images of the deceased, and feelings of guilt
List three distinct roles of the funeral service counselor in helping a bereaved family gain insight into problems and discovering ways of coping with problems
the funeral director is a primary source of information, the funeral director may suggest alternatives to the bereaved party, the funeral director is the ceremonial institutional tender of the funeral
List three desired interview techniques during the funeral service arrangement conference
Verbal communication, feedback, and Nonverbal communication
List three advantages of the directive counseling approach
it takes less time, it is fairly easy to learn and conduct, and it allows the funeral director to provide necessary information and guidelines
Carl Rogers is most frequently associated with what
non-directive counseling
List three acceptable counseling principles applicable to funeral service
establish rapport, encourage conversational flow, and do not assume the bereaved’s first statements are true or correct
Who would argue that counseling is associated with good communication
Carl Rogers
A document signed by persons who want to be allowed to die
The Living Will
That type of self destruction in which a person has little or no group identification and is seen as a loner
egoistic suicide
What in its broadest sense includes the patient and family prior to the time of death, at the time of death of the patient and care of the family during the bereavement period
Hospice
The third of Kubler-Ross’ stages of dying
bargaining
A common pattern of symptoms and reactions experienced by those who have lost relatives or friends through death
grief syndrome
A normal somatic disturbance in grief
weakness
An event producing acute deprivation and loss due to death of one in whom emotional capital has been invested
bereavement
The psychological needs of the bereaved family
need emotional support
The purpose of the funeral rite
to face confrontation with death
Another common name for Sudden Infant Death Syndrome
Crib Death
Overactivity, acquisition of symptoms of the deceased, isolation from friends and family, and furious hostility toward a specific person are part of what theory
Delayed Grief
To assist in the understanding of the circumstances of situations the individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary
facilitating
List three characteristics of Sudden Infant Death Syndrome
age, victims appear healthy, usually occurs during sleep
The act of causing death painlessly so as to end pain and suffering for an individual
euthanasia
The fourth stage of dying according to Kubler-Ross
depression
The state of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable
alienation
Grieving that occurs prior to the actual loss
anticipatory grief
A state, condition, or event produced when we lose someone or something of value
bereavement
A need of the bereaved
confirm reality
A purpose of the funeral
establish a socially accepted climate for mourning
The final component of Attachment Theory states what
the greater the potential for loss, the more intense the reaction
A “Task of Mourning” according to Worden
adjust to an environment in which the deceased is missing
A somatic disturbance in grief
tightness of chest
A protective coping mechanism characterized by an inability to perceive external reality
denial
A conscious postponement of addressing anxieties and concerns
suppression
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