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What is the default input/output (I/O) address for COM1?
Which radio frequency band is used by microwaves and cordless telephones?
2.4 GHz
What command-line utility is used to uncompress files on a Windows XP computer?
Which high-speed channel is used for attaching a graphics card to a computer's motherboard to assist in the acceleration of 3D graphics?
Accelerated Graphcs Port (AGP)
When will a user Know that the lithium-ion battery of a portable computer has worn out?
The battery charge depletes before the documented backup time.
In addition to +3.3 volts, +5.0 volts, and +12.0 volts, which voltages are found on an ATX power supply?
+12 volts and -5 volts
Which program is used to list frequently accessed chared folders on Windows XP computer?
My Network Places
Which component holds one or more flat circular disks in a hard disk drive?
Which ports can be used to connect a printer to a computer?
Parallel, Serial, and USB
If it is possible to resolve a computer problem when it happens, how should you deal with the angry customer?
Take the ownership of resolving the problem and regularly communicate the progrss to the customer.
When a power cable is left opened, what danger is involved?
Which command is used to display the routes in the routing table on a router?
Why should you not store passwords in a text file on your desktop?
Someone can click on the file at your desk, and read your passwords
Which drive on a partition cannot be marked as active?
logical drive
Which tool is used to create or update an Emergency Repair Disk in Windows 2000?
Backup Tool
What is the maximum transmission speed supported by 802.11g standard?
54 Mbps
What will happen if an incorrect partition path is specified in the BOOT.INI file?
Windows will not boot
What is the transfer rate in bits per second of a 56K modem?
56,000 bps
What should you do to install a printer on a computer running Windows XP?
Run Add New Printer wizard
Which command-line utility is used to restore a registry backup on a Windows XP computer?
Use NTBACKUP.EXE to restore the system state
Which previous versions of Windows client operating systems cannot be upgraded to Windows XP Professional?
Windows 3.1, Windows 95, and Windows NT 3.51 Workstation
Which procedure should you use to secure an operating system by keeping it up-to-date with the latest vendor?
Patch Management
Which key combination should you use to lock a Windows XP computer?
Which IPCONFIG switch displays the current IP configuration on a workstation?
How can you test whether TCP/IP is properly loaded on your NIC card?
ping or ping localhost
Why does a fan on a portable computer stop running after the computer boots up?
The fan stops after the temperature drops to a certain level
What is a flash memory (non-volatile) memory card format used in portable devices, including digital cameras?
Secure Digital (SD)
What should you check before purchasing a hardware device for your Windows computer?
hardware compatibility list (HCL)
What should be selected as the first boot device sequence in the BIOS if you require booting from a CD-ROM?
Which component is used to configure the bus frequency multiplier on older motherboards?
Up to what size hard drives are supported by FAT32 file system?
2 terabytes
Which utility can you use to edit SYSTEM.INI, BOOT.INI, and WIN.INI files?
System Configuration Utility (MSCONFIG)
Which type of battery has the longest life?
Lithium-Ion (Li-Ion)
Which function key is used to directly boot Windows 98 in safe mode?
Which security protocol is used to secure wireless local area networks (WLANs) defined in the IEEE 802.11 wireless networking standard?
Wired Equivalent Privacy (WEP)
What is the data rate speed for 802.11b+ wireless standard?
22 Mbps
Besides 30 pins, what is the most common number of pins in a single In-Line Memory Module (SIMM)?
72 pins
Where can you check to see if your new scanner will work with Windows XP?
Check the Hardware Compatibility List (HCL) for the operating system and check the manufacturer's documentation.
What is the data transfer speed for USB 2.0?
480 Mbps
What is the data rate speed for 802.11b wireless standard?
11 Mbps
Which sevrice translates domain names into numeric IP addresses?
Domain Name System (DNS)
You want your system to detect Universal Serial Bus (USB) mouse and keyboard in DOS mode. From where should you configure this option?
CMOS setup
What are the three most common problem types encountered after a user upgrades an operating system?
Drive or partition size issues, memory issues, and device driver issues
What is the minimum number of Dual In-Line Memory Module (DIMM) memory modules required for a DIMM memory module to work in a computer?
What is the maximum speed of a Personal Computer card bus
33 MHz
Which hard drive component moves across the hard disk assemply to read the disk?
Head actuator
What should you suggest users do to manage their passwords for Windows or other important applications?
memorize the password
What is the maximum partition size supported by FAT32 file system?
128 gigabytes (GB)
Which protocol resolves IP address to Media Access Control Address?
Address Resolution Protocol (ARP)
Which command should you run from within a current operating system to upgrade to Windows 2000 by using Windows 2000 installation CD-ROM?
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