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Which type of cable is used in a 10BASE-T Ethernet standard?
CAT3 or CAT5 Unshielded Twisted Pair (UTP) cable
Which key should you press to invoke Windows Advanced Options menu to select Last Known Good Configuration?
If the Power On Self Test (POST) executes succesfully and there are noticeable errors but no beep is heard, what is the most likely cause of this problem?
defective or disconnected internal speaker
Which two wireless networks provide a data throughput of 54 megabits per second (Mbps) and uses orthogonal frequency-division multiplexing (OFDM) encoding?
the 802.11a and 802.11g wireless networks
Which driver supports Copy Protection for Recordable Media (CPRM) using a pass-through mechanism?
the Secure Digital (SD) bus driver
In which registry key does Windows XP restore information when you start a computer by using the Last Known Good Configuration feature?
Which firmware is used to start the sytem when the computer is turned on?
Which software should be upgraded when network adapter does not work after installing a new version of Windows?
a network adapter driver
Which type of random access memory (RAM) achieves the doubling in performance by transferring twice per transfer cycle instead of doubling the actual clock rate?
Which command switch should you use with IPCONFIG to display the other available command switches and their description?
What is the data trasfer speed on flat Integrated Device Electronics (IDE) ribbon cable?
5 MB/s
Which type of memory has a metal jacket referred to as a "heat spreader" to dissipate the excess heat that is generated from the high speed operation of the memory chips?
Rambus inline memory module (RIMM)
Which interrupt support should you enable in the BIOS to use a bootable CD-ROM device?
INT 13h
Which tool is used to measure the output of a computer's power supply?
What is the width in bits of a 30-pin Single In-Line Memory Module (SIMM) that is used in a portable computer as a video card?
Which server provides primary name resolution for a fully qualified domain name?
Domain Name System (DNS) server
Which command can you use to restore a file from the Windows 9x Installation CD?
Which color of the Light-emitting diode (LED) light on a network interface card (NIC) indicates a collision on the network?
Why does a fan on a portable computer start running while you are writing a text document?
The fan on a portable computer starts running after the temperature reaches a certain level
You found an exposed electric wire, which can be dangerous for people working near it. WHat should you do FIRST before repairing the wire?
Shut down the electricity
What is the maximum length of a USB cable?
5 meters
Which componenet detects and modifies the magnetization of the platter surface?
read-and-write heads
What can be described as an opto mechanical mouse turned upside down?
a trackball
What is the approximate clock speed of a RAM labeled PC1200?
600 MHz
What is the most likely cause of the following error message: :General Failure Reading Drive A. Abort, Retry, Fail?"
Damaged or unformated floppy disk
What should you do to ensure that an authorized user does not reveal security information or credentials to any unauthorized person?
Implement social engineering mitigation techniques.
What phase of the Windows XP installation does formatting and partitioning occur?
text mode phase
Which type of light is used for line-of-sight wireless communications for local area networks?
Which term is used for replacing the firmware within the BIOS?
Flashing a BIOS
In Windows XP, which utility should you use to prevent an application from loading at startup without uninstalling the application?
System Configuration Utility (MSCONFIG)
What should you do if an adult is not present when you visit to provide on-site support?
Inform the customer of the need to have an adult present
To whom should you inform if you notice water dripping on the floor in the server room?
System Admin
How many bits of data does a non-parity 168-pin Dual In-line Memory Modules (DIMM) transfer at a time?
64 bits of data
What should you do if a computer does not recognize second hard disk?
Enable the option to recognize the device in the BIOS settings.
While gathering information from the client, what should you do to ensure that you do not ask the client to repeat information?
Document all the information
While booting up a windows XP computer, which key should you press to go into Safe Mode?
What is the commonly used form factor for the computer case and motherboard design?
the Advanced Technology Extended (ATX)
Which tool is used to enable file and print sharing on a Windows XP computer?
Right click on My Network Places, and choose properties
What is the smallest cluster size supported by FAT32 file system?
4 kilobyte (KB)
What are the two types of satellite connections?
unidirectional and bidirectional
What is the main disadvantage of performing low resolution printing?
low quality printing
Which protocol enables clients to be dynamically assigned IP address and other critical network configuration information?
Which command is used to convert a FIle Allocation Table (FAT) or FAT32 volume to a New Technology File System (NTFS) volume after the installation of Windows XP?
the CONVERT C: /FS:NTFS command
Which command is used to allow modifications to the startup process of a Windows computer?
the MSCONFIG command
What are the two most commonly known malware?
a virus and Trojan horse
When should you calibrate your color printer?
When the colors are not correct and lines are smiudged
Whish tool is used to control the display of icons, shortcuts, and menu entries?
Set Program Access and Defaults
In Standby Mode, which device maintains power of documents and applications?
Random Access Memory (RAM)
Which device supplies electrical energy to a computer?
Power Supply Unit
What is the storage capacity of a 3.5 inch high-density floppy disk?
1.44 MB
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