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What protocol can you use to send e-mail?
SMTP
What is the proper order of the laser printing process?
Clean, charge, write, develop, transfer and than fuse
Which of the following form factors dominates the PC Industry?
AT, ATX. BTX. CTX
ATX
Which of the following form factors offer the best cooling?
AT, ATX, BTX, CTX
BTX offers the best cooling
AGP stands for _________ and is an expansion of the ___________ bus
Accelerated Graphics Port, PCI
What varation of the PCI bus was specifically designed for laptops?
MINI-PCI
A device uses its IRQ to get the CPU's attention to begin communication.
The CPU uses the devices I/O addresses over the address bus to communicate with the device.
What tool in XP do you use to back up your essential system files?
System restore
What command should you use to write a new boot sector into the system partition?
Fixboot
a tech is on a service call and recieves a urgent page what should he do?
Polietly ask to be excused and return the call after determining if call is important return to work.
What file system is recommended for XP
NTFS
What command is used to clear the DNS table in Windows XP?
IPCONFIG/flushdns
a computer that can host dual PCI-Express video cards is said to be
SLI compatible
before removing a shard folder from a computer on a network, which of the following should be done FIRST?
Notify all users
In windows xp, which of the following must be done to enable a second monitor?
Display properties > settings > secondary monitor > extend my windows desktop onto this monitor
What switch is used to list the available switches for a command line function?
/?
a tech is working at a customers home and the client informs the tech that the customer needs to leave for a short time. The customer tells the tech that the customers 10 yr old will be home if the tech needs anything. the tech needs to tell the customer what?
an adult must be at home while the tech is on-site
Which of the following utilities should a tech use to display netbios over TCP/IP statistics and other information related to the network?
NBTSTAT
Making data appear to come from somewhere other the originating point is known as
spoofing
What is the default number of incorrect login attempts in XP not connected to a domain before windows disables the login prompt temp?
3
In windows, the correct syntax to restart the spooler service at the command line is?
net spooler restart
Which of the following is the correct syntax for the universal naming convention (UNC)
\\HOST\PATH\TO\SHARE
In windows xp, what command line fuction or utilties will convert FAT volumes to NTFS
CONVERT
Which of the following is required when accessing an NTFS network share?

A.  LOCAL USER ACCESS

B.  CORRECT SHARE PERMISSIONS

C.  NTFS FILE SYSTEM ON THE REMOTE PC

D.  AN ACTIVE SSL certificate

E.  Correct user permissions
B.  E.
Which of the following can be used to prepare a disk image for duplication?

A.  Copy

B.  Sysprep

C.  xcopy

D.  shadow copy
sysprep
A tech is about to service a customer's computer in a sercure area. The computer is password protected and will require multiple reboots. What should the tech do?
Inform the user that the user will have to log in each time
Network address translation (Nat) provies additional security for users behind a gateway router by:
blocking user on the public internet from initiating connections to computers on a local network.
Memory using 168 pins is known as:
DIMM
After right-clicking on an applications shortcut icon and selecting properties, which of the following will identify the location of the application?
start in
A computer running Windows Xp pro seems to be unstable. Which of the following should be used to check the operating system integrity?

A.  SFC/SCANNOW

B.  SFC /

C.  DR. WATSON

D.  SFC /SCAN
A.  SFC /SCANNOW
What connection would be BEST for a secure connection to a companys WAN?
WPA connection
A computer running Xp is unable to login to the domain. Which of the following may be the cause?

The system time difference exceeds the time difference threshold of the authenticating server
Which of the following types of numbers are displayed in a bluescreen error?

A. 10 DIGIT DECIMAL NUMBER

B.  10 DIGIT BINARY NUMBER

C.  10 DIGIT BINARY DUMP CODE

D.  10 DIGIT HEXADECIMAL NUMBER
D.  10 DIGIT HEXADECIMAL NUMBER
The minimum number of disk drives needed to implement a RAID 5 configuration is:
3
After installing a program on the C: drive under the user ID Phillip, in which of the following locations are the installation files MOST likely to be cached?
C:\Documents and Settings\Phillip\local settings\temp
what of the following components may be defective if a computer will not completel a power-on self test (POST) correctly?

A. PSU

B. hard drive

C.  CPU

D. memory

E.  Cd-rom
C.  D.
Which of the following is the location where a processor would be installed on a newer model laptop?
ZIF SOCKET
Which format type offers the BEST compression for image files being transferred over the internet and archived offsite?
JPEG
What display capabilities supports notebooks connected to external displays?
Dual view?
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