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Auto Aid is a ______ Agreement
Written
Mutual Aid is a ______ for service
Request
Outside Aid is a ______ for service, when requested.
Fee or payment
Define "End Run"
Not following the chain of command.
Functional Supervision: Reporting to a _______ supervisor while performing other duties.
different
Divisin of Labor
Breaking large jobs into smaller more manageable tasks
Define disipline
An organizations responsability to provide direction needed to satisfy its goals and objectives. Setting limits and boundries and enforcing them.
Define Scalar Organization
Steps of authority
Centeralized Authority
Decisions are made by one person at the top.
Criminal law refers to the rights and responsabilities toward _____
Society... (DA)
Civil Law refers to People VS. ____
people (Law suit)
Punative damages intend to...
Punish the offender due to pain and sufferting, monitary issues, sexual harrassment...
A tort case refers to a ...
Civil wrong or injury. To seek payment for property damage or personal injury
Neglegence
Failure to act in the same way a prudent and careful person would.
NFPA standard of fire department occupational health and safety
NFPA 1500
Civil Rights act (Title VII) makes it a _____ to descriminate based on several attributes
crime
ADA act was added to the civil rights act in ____
1990
There are 5 elements of a group, they are:
1) Interest, 2) Image, 3) Continuity, 4) Values, 5) Differing roles
Maslows Heirarchy of needs... Human behavior is influenced by the drive to satisfy specific needs. They are: (S.S.A.E.S.)
1st Survival, 2nd Safety, 3rd Affiliation, 4th Esteem, 5th Self Actualization
Victor Vroom's theory of management is called the Ex Th of Mo... (Or V.I.E)
expectancy theory of motivation
Vroom's V.I.E. =
1) Strength of desire to achieve a goal. Also called (______) 2) Availability of the means to achieve a goal. AKA (______). 3) An individuals belief that they can achieve a goal. AKA (_____)
1) Valence
2) Instrumentality
3) Expectancy
Vroom's Expectancy Theory is based upon the following three beliefs:
  1. Valence (Valence refers to the emotional orientations people hold with respect to outcomes [rewards]. The depth of the want of an employee for extrinsic [money, promotion, time-off, benefits] or intrinsic [satisfaction] rewards). Management must discover what employees value.
  2. Expectancy (Employees have different expectations and levels of confidence about what they are capable of doing). Management must discover what resources, training, or supervision employees need.
  3. Instrumentality (The perception of employees whether they will actually get what they desire even if it has been promised by a manager). Management must ensure that promises of rewards are fulfilled and that employees are aware of that.
There are 5 types of Power:
Legitimate Power: A person that is in a position such as an officer
Reward Power: What can I get out of it?
identification Power: "This is why pro athletes are paid to endorse products"
Coercive Power: Supervisors ability to punish
Expert Power: Knowledge is Power
Theories of leadership:
Theory X    /    Theory Y
X = Bad... Supervisor believes workers are inherantly lazy
Y = Good... Believes workers are self motivating and need nearly no supervision
Leadership style in which there is a low concern for personnel or production
Bureaucratic
Dual issue
Need this one!
An _______ leadership style is one in which there is only one leader. This style is good for the fire ground.
Autocratic
Human Relations Theory
Happy worker is a productive worker
MBO (Management by Objectives) is ___ oriented
goal
CQI or Continuous quality improvement has 4 elements. They are:
Customer feedback
Performance tracking
Constant Improvement
Employee participation
Decision making model: DICEM
Define the problem
Identify Alternative Solutions
Evaluate the alternatives
Choose and implement the best one
Monitor and adjust if necessary
The most important communication skill is _________
Listening
ISO requires at least ____ hours of training per month
20
Skelly rules relate to due process for employees. They are:
Written notice
Reasons
Copy of charges
Opportunity to respond written or verbal
Levels of progressive discipline. There are 3
1) Preventive - Counseling
2) Corrective - Always in Writing
3) Punitive - Pay / Hours Deduction, etc...
What is the 4 step instruction method.
Preparation
Presentation
Application
Evaluation
Mastery learning =
Small groups, one on one training.
Prescriptive training  ??
Performance based that clearly states measurable standards.
Which NFPA standard is for Fire Officer
NFPA 1021
What entity operates NIFC in Boise ID?
BLM
IAFF was formed in ____?
IFSTA was formed in ___?
1918
1934
How do you resolve a complaint from a citizen or "customer" ?
1) Apologize for being inconvenienced
2) Identify nature of the complaint
3) Ask the citizen how they would like the complaint resolved
4)
Identify the 5 step process for developing a public education program
1) Identify major life safety problem
2) Select cost effective objectives
3) Design the program
4) Implement
5) Evaluate
Communication always includes the following...
Sender, message, medium, receiver, feedback, environment
FLSA passed in what year?
1988
Mediation means?
Professional mediator meets with both parties separately
Arbitration means?
An outside party hears both sides and decides the solution.
Fact Finding means?
It's similar to arbitration... looks at facts and gives a proposed solution
Memos are reserved for ______ communications
Internal
The 5 elements of communication include:
Sender, message, medium, receiver, feedback
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