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Variables that affect span of control in any given situation:

  • Ability and experience of the supervisor

  • Ability and experience of subordinates

  • Nature of task

  • Proximity of subordinates to the supervisor and each other

  • Consequences of a mistake


CO 241-2
The supervising company officer has the responsibility for what portion of an accident investigation?
initial accident investigation based on the procedure.

CO 227
Team Development stages:

  • Forming - Uncertain of roles; uncertain trust of or ability to work with other members

  • Storming - Conflict as members jockey for informal leadership or attempt to exert own influence over group

  • Norming - Group establishes own set of norms and values that each member accepts and adheres to

  • Performing - Supervisor works to maintain team spirit as the group moves toward accomplishing objectives

  • Adjourning - termination of the group task


CO [61]
TQM
Total Quality Management: Dr. W. Edwards Deming, connects organizational results to the happiness of workers.

CO 37
Common public jurisdictions that provide fire and emergnecy protection:
Municipal
County
Fire district
State/provincial
Federal
Tribal

CO 246
Explain ICC
International Code Council

formed in 1994 by the merger of three building and fire-code organizations.

CO 117
Steps that result in successful report presentations:

  • Immediate statement of purpose

  • Explain information gathering methods

  • Present possible solutions

  • Tell the specific benefits for and effects on audience

  • Anticipate objection or questions

  • Provide written copy


CO 150
Demographics include:
Age
Gender
Religion
Education
Cultural/ethnic/racial backgrounds
CO 153
What basic information should be collected about the participants, event or incident when conducting an initial investigation?
General information
Employee characterisitics
Environmental information
Apparatus/equipment information

CO 230
An infectious disease control program or medical exposure program is regulated by what NFPA standard?
1581: Standard on Fire Department Infection Control Program

CO 227
Some of the frequently used fallacies:

  • Causal - faulty connection between the cause and effect

  • Bandwagon - tries to make the statement that \"everyone\" is doing it so that makes it correct.

  • Straw man - a weak, easily refuted statement to take attention away from the main point.

  • Hasty Generalization - Makes an argument or conclusion that is based on insufficient of non-existent evidence; can also result in stereotyping.

  • Red Herring - When someone uses irrelevent facts to distract the listener from the main issue; the staple of many politicians

  • Non sequitor - concludes something that does not follow the main premise of the argument.

  • Slippery slope - Consists of a series of worsening consequences that are assumed will result from the initial decision or action.


CO 77
Automatic Aid differs from mutual aid in that...
...it occurs whenever certian predetermined conditions occur.

CO 257
OSHA regulations for which company officers are responsible for are contained in...
...Title 29 (Labor) of the CFR

CO 107
According to U.S. Fire Administration what percentage of fire and emergency service organizations are staffed by volunteer firefighters?
70%

CO 254
Types of speeches:
PIE

Persuasive
Informative
Entertainment

CO 146
Two Forms of Sexual Harrassment:
Quid Pro Quo: This for that

Hostile Work Environment

CO 110
Records management
systematic control of an organization\'\'s records that ensures quick access to information when it is needed for decision making or to fulfill legal requirements.

CO 357
Landrum Griffin Act
1959, Labor Management Reporting and Disclosure Act.

-
Union member Bill of Rights
- Disclosure report listing union assets; sent to federal government
- Minimum requirements for elections
- Taft Hartley Act amendments

CO 317
Theory X
Average worker is inherently lazy, dislikes work, and will avoid it whenever possible.  Performance by threat of punishment.  Likes close supervision, shuns responsibility and lack of ambition.

CO 36
Situational Leadership Model
Based on two dimensional and situational leadership theories: depends on matching the leader\'\'s style to the maturity of the members of the unit or subordinates. 
One of the most cost effective safety activities of any fire or emergency organization:
Public fire and life-safety education

CO 338
Alternative Communication Methods
CB Radio
Amateur Radio
Land-based telephones
Cellular telephones
Satellite telephones
Fax Machines

CO 423
The New Deal 1932-1936
Created by Roosevelt, introduced a significant period of change in national labor relations, of which multiple key pieces of legislation were enacted protecting rights of workers and curtailing power of employers.

Co 314
Leadership Level V
Executive: Person who builds enduring greatness through paradoxical blend of personal humility and professional willpower.  Has strong personal character and humility and is focused on a vision of a goal.

CO 40
Words provide what percentage of a message?
Only 7%, nonverbal accounts for the other 93%.

CO 128
Model vs. Theory
A model has been proven through application.

CO 41
What must an Alpha-Leader be aware of the larger system and its goals by applying one of three core skills:

  • Anticipating

  • Aligning

  • Acting


CO [44]
As the word comes from the root word disciple - a learner, the main purpose of discipline is...
...to educate.

CO 304
Six (6) types of budget systems:
  • Line Item - Lists of revenue sources and proposed expenditures

  • Zero-based - Requires all expenditures to be justified at beginning of each budget cycle

  • Matrix - Involves variety of independent units assigned to limited duration projects

  • Program - seperate categories of programs or activities

  • Performance - categories of function or activity based on projected performance

  • Planning programming budgeting system (PPBS) - Links planning and budgeting through program development

  • CO 206
    Two major requirements of ADA:
    Public accomodation

    Employment

    CO 113
    Situational Leadership
    developed to overcome shortcomings found in previous theories, leadership style based on situation; includes leadership-continuum, path-goal, and results-based leadership.

    CO 37
    Define: Coercive Power
    Power is based on subordinates\'\' perceptions of the leader\'\'s authority to punish.

    CO [48]
    Define: Scalar structure
    Chain of authority or having an uninterupted series of steps.

    CO 235
    Leadership Level IV
    Effective Leader: Person who catalyzes commitment to and vigorous pursuit of a clear and compelling vision, stimulating higher performance standards.

    CO 40
    As a barrier, diversity can often result in:
    a them-us mentality that separates people.

    CO 334
    The most basic of leadership traits that can be summarized in five (5) concepts:

    1. Sees opportunities that others do not

    2. identifies challenges early

    3. Commuicates effectively

    4. Plans for success

    5. Builds trust with others

    CO [46]
    Informative speech is the easiest to develop. Classified by the topics they cover:

    • Ideas

    • Objects

    • Procedures

    • People

    • Events


    CO 148
    Explain UL
    Underwriters Laboratories Inc. 

    An independent, not-for-profit product safety testing and certification organization

    CO 116
    Define: Decision-making authority
    Legal ability to make and implement decisions

    CO 235
    The generally accepted basic classification of plans is based on the frequency with which they are used.  Therefore, two broad categories can be established:

    • Standing: Policies, procedures and rules that are used frequently.

    • Single-use: Accomplish a specific objective such as the development of a program, project, or budget.


    CO 286
    Two ways in which one can be judged negligent:
    Wrongful performance (misfeasance)

    Omission of performance when some act should have been performed and was not. (nonfeasance)

    CO 104
    Forms of speech delivery:

    • Extemporaneous - relying on notes or an outline

    • Memorizing text

    • Impromptu

    • Reading the text


    Training evolution control involves the following elements:

    • Supervising

    • Monitoring

    • Teaching

    • Managing


    CO 280
    three (3) basic components of ethics:

    • origins of personal ethics of individuals.

    • causes of unethical conduct.

    • how people justify unethical conduct in themselves and an organization.


    CO 79
    What can be nother major barrier to hearing what a speaker is saying?
    Prejudice based on preconceived concepts of dress, voice, or attitude.

    CO 138
    Contingency Leadership Model
    Developed in 1950s; belief that there is no single best leadership style; requires situation to be matched to leadership style.

    CO 34
    Four standard terms to report resource status:

    • In transit

    • Assigned

    • Available

    • Out-of-service


    CO 444
    Define: Negligence
    breach of legal duty

    CO 103
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