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Define: Public Safety Answering Point (PSAP)
Any location or facility at which 9-1-1 calls are answered either by direct calling, rerouting, or diversion.
Define: Automatic Location Identification (ALI)
Enhanced 9-1-1 feature that displays the address of the party calling 9-1-1 on a screen for use by the public safety telecommunicator. This feature is also used to route calls to the appropriate public safety answering point (PSAP) and can even store information in its database regarding the appropriate emergency services (police, fire, and medical) that respond to that address.
Define: Citizens Band (CB) Radio
Low-power radio transceiver that operates on frequencies authorized by the Federal Communications Commission (FCC) for public use with no license requirement.
Define: Pager
Compact radio receiver used for providing one-way communications.
Define: Clear Text
Use of plain English, including certain words and phrases, in radio communications transmissions.
Define: Alarm Assignment
Predetermined number of fire units assigned to respond to an emergency.
Define: National Fire Incident Reporting System (NFIRS)
One of the main sources of information (data, statistics) about fires in the U.S. : under NFIRS, local fire departments collect fire incident data and send these to a state coordinator; the state coordinator develops statewide fire incident data and also fowards information to the USFA.
What amount of time is generally accepted for telecommunicators to initiate dispatch?
1 minute
Define: NFPA 1061
Standard for Professional Qualifications for Public Safety Telecommunicator
If a nonemergency call comes in over the 9-1-1 system or another locally used emergency line, what happens?
Telecommunicators are not responsible for evaluating the appropriateness of requests for assistance. All requests are referred to the appropriate person or agency.
Define: CAD
Computer Aided Dispatch : provides sophisticated mapping displays.
Define: AVL System
Automatic Vehicle Locating System. This technology shows the location of a fire department unit on a map as the vehicle moves along the streets.
The use of CAD and AVL Systems, it is essential that telecommunicators be able to read what?
Maps
Fire alarms may be received from the public through what two alerting systems?
Public alerting systems and private alarm systems.
Define: TDD/TTY/Text Phones
Visually displays text to allow the hearing or speech-impaired community to communicate over the telephone.
Telecommunicators must always let the callers hand up first.
Define: Called Part Hold
A feature that allows a telecommunicator to maintain access to a caller's phone line.
Define: Forced Disconnect
Reverse of Called Party Hold. When the telecommunicator hangs up after receiving a 9-1-1 call, the caller can keep the line open for a short period of time.
Define: Ringback
A feature that allows telecommunicator's to  call back a caller's phone after he or she has hung up.
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